Help center

How can we help?

Browse the topics operators ask most. Still stuck? Real humans on email + WhatsApp, typical reply under 30 minutes.

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Getting started

Set up your venue, hardware, storefront and first ticket in under an hour.

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POS basics

Cart, payments, receipts, refunds — a walkthrough of the till and table flow.

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Inventory + receiving

Upload items, snap supplier invoices for OCR, set par levels and recipes.

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FTA tax invoicing

How invoices are issued, what's included, and how to verify them.

AI tools

Demand forecasting, menu engineering, AI price suggestions, OCR — all explained.

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Account + billing

Plans, hardware, AI credits, white-label, custom domain.

FAQ

The questions operators actually ask.

How long does setup take?+

Most venues take their first ticket the same day. Hardware ships pre-configured; the storefront goes live in about an hour.

Do I have to use your hardware?+

Not on Starter — bring any Android/iPad with a Bluetooth scanner. On Pro+ we ship a pre-paired bundle so you just plug in.

Can I keep my own domain for the storefront?+

Yes. CNAME your subdomain (e.g. order.yourvenue.ae) to cname.vercel-dns.com and add it in Settings. SSL is automatic.

How does the supplier network work?+

Verified suppliers list live stock. When an ingredient dips below par, you reorder in two taps — PO + delivery note + tax invoice are auto-generated on both sides.

Is my data portable?+

Yes. Export inventory, customers, sales history, invoices and audit log as CSV / PDF anytime, no questions asked.

What languages are supported?+

Storefront, POS, QR ordering and the Build-Your-Own builder are bilingual EN + عربي (RTL) natively.

What does an AI credit cost?+

It's a unit of AI work — a demand forecast is 3 credits, menu engineering is 5, an AI price suggestion is 1. Plans include monthly credits; top-ups available anytime.

Still stuck?

We answer every message ourselves.

No bots. No tier-1 deflection. The same engineers and account managers who built Pantre.

Email us →WhatsApp
Help center — guides & answers · Pantre.ai · Pantre