How can we help your venue?
Browse the topics operators ask most. Still stuck? Real humans on email + WhatsApp, typical reply under 30 minutes.
Start with a topic.
Getting started
Set up your venue, hardware, storefront and first ticket in under an hour.
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POS basics
Cart, payments, receipts, refunds — a walkthrough of the till and table flow.
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Inventory + receiving
Upload items, snap supplier invoices for OCR, set par levels and recipes.
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FTA tax invoicing
How invoices are issued, what's included, and how to verify them.
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AI tools
Demand forecasting, menu engineering, AI price suggestions, OCR — all explained.
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Account + billing
Plans, hardware, AI credits, white-label, custom domain.
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The questions operators actually ask.
How long does setup take?+
Most venues take their first ticket the same day. Hardware ships pre-configured; the storefront goes live in about an hour.
Do I have to use your hardware?+
Not on Starter — bring any Android/iPad with a Bluetooth scanner. On Pro+ we ship a pre-paired bundle so you just plug in.
Can I keep my own domain for the storefront?+
Yes. CNAME your subdomain (e.g. order.yourvenue.ae) to cname.vercel-dns.com and add it in Settings. SSL is automatic.
How does the supplier network work?+
Verified suppliers list live stock. When an ingredient dips below par, you reorder in two taps — PO + delivery note + tax invoice are auto-generated on both sides.
Is my data portable?+
Yes. Export inventory, customers, sales history, invoices and audit log as CSV / PDF anytime, no questions asked.
What languages are supported?+
Storefront, POS, QR ordering and the Build-Your-Own builder are bilingual EN + عربي (RTL) natively.
What does an AI credit cost?+
It's a unit of AI work — a demand forecast is 3 credits, menu engineering is 5, an AI price suggestion is 1. Plans include monthly credits; top-ups available anytime.
We answer every message ourselves.
No bots. No tier-1 deflection. The same engineers and account managers who built Pantre.